Refund Policy

1. Overview

CashVoteGH provides a secure paid voting platform for events, competitions, and award shows. This Refund Policy explains when refunds may or may not be issued for votes and transactions.

2. Votes Are Final

All votes purchased and submitted on CashVoteGH are considered final. Once a vote has been successfully processed, it cannot be reversed or refunded.

3. Non-Refundable Situations

Refunds will NOT be issued in cases including but not limited to:

• Changing your mind after voting
• Voting for the wrong nominee or category
• Your nominee not winning the competition
• Event cancellation by organizers after voting closes
• Duplicate votes placed intentionally

4. Refundable Situations

Refunds may be considered only under exceptional circumstances such as:

• Successful payment but vote was not recorded
• System error resulting in incorrect vote processing
• Unauthorized transaction confirmed through investigation

5. Chargebacks & Fraud Prevention

Attempting chargebacks after casting votes may result in account suspension. CashVoteGH reserves the right to investigate fraudulent refund requests.

6. Refund Request Process

If you believe your transaction qualifies for a refund, please contact support within 48 hours of the transaction with:

• Transaction reference number
• Mobile number used for payment
• Event name and nominee voted for

7. Contact Support

For refund concerns, please reach out to:

Email: [email protected]
Support: [email protected]
Location: Accra, Ghana